Phone support for child health issues

Phone support for child health issues

It’s reassuring to know that a health expert is only a phone call away when you need immediate child health support. Queenslanders have access to a child health nurse between 6.30am and 11pm each day through the 13-HEALTH phone line.  These nurses can offer support on various health issues from continuous crying to sleep problems and nutrition.  They can also provide credible recommendations and links to local community resources. 

What a Child Health Nurse Does for You 

When you call the 13-HEALTH phone support service and ask for a child health nurse, you are immediately directed to a registered nurse from the child health team. Every nurse has undertaken rigorous training and is prepared to provide specialist assistance over the phone. They will also be able to give you valuable information on local child health services in your local area. 

Child health nurses offer child health support for families experiencing parenting concerns and other issues from newborns and up. These areas of advice include: 

  • Breastfeeding or formula feeding 
  • Nutrition 
  • Family foods 
  • Sleep problems 
  • Crying or irritable babies 
  • Growth and development 
  • Parenting and adjustment to parenthood 
  • Toddler challenges 
  • Immunisations 
  • Making the home safe for babies and toddlers 

Call 13 HEALTH 

13 HEALTH (13 43 25 84) is a confidential service for Queenslanders to gain health advice and local support over the phone. The 13 HEALTH service is available 24 hours a day, seven days a week, while a child health nurse is available from 6:30 am to 11 pm. Some important considerations for this phone service are: 

  • Registered child health nurse upon request (including Aboriginal and Torres Strait Islander nurses) 
  • Comprehensive, confidential telephone assessment 
  • Immediate, evidence-based healthcare information and referrals 
  • Get help when you need it (no appointments necessary)  

Central Queensland, Wide Bay, Sunshine Coast PHN is a not-for-profit organisation funded by the Commonwealth Department of Health to improve health outcomes of the region. If youre not in Queensland and need child health support, you can contact your local GP or use the Find a Doctor service to find an available health service near you. If you want to check your symptoms without having to make a call or book an appointment, visit AustraliaHealthDirect Symptom Checker. For all medical emergencies, dial Triple Zero (000).